Choose
Start with the task and the value of fixing it. Decide what to buy, build, connect, or change. Sometimes the answer is a better handoff or staff training; sometimes it needs new technology.
AI & Operations
Tools need judgment.
Operations need
follow-through.
HQ uses AI and automation to help staff respond to inquiries, follow up, and complete administrative tasks. We assess whether better response and follow-up increase paid bed-days, reduce spending, or save staff time.
From first inquiry
to a clear next step.
An inquiry reaches the center. Someone responds. The next shift has the context to continue. HQ builds the connections that make that sequence dependable.
Connect
Put the work inside the center’s existing systems. Define the trigger, the next action, and the person who owns it. Staff should be able to see the previous conversation and the next action when a shift changes.
Oversee
Make a missed step visible. Give staff a clear route for incomplete information, a failed connection, or a request that needs a person. A workflow needs a way to recover when the routine breaks.
Improve
Review whether the team uses the process and what it changes. Count review and rework as well as speed. Keep the steps that help staff complete the task, fix delays and errors, and replace tools that no longer meet the center’s needs.
Clinical decisions stay with your clinical team. Patient information stays in the center’s systems; the HQ website is for business inquiries.
Explore our capabilitiesThe situations
your team recognizes.
These examples show how HQ addresses missed calls, incomplete follow-up, and unassigned check-ins after discharge.
01
A call missed after hours.
A family reaches out, nobody answers, and the next morning’s team has no clear owner for the response.
What HQ puts in place
Connect missed-call handling to a response task in the center’s system, notify the responsible person, and make an unanswered task visible to the next shift.
02
An interested person receives no follow-up.
Someone is interested but not ready. The conversation ends, and follow-up depends on a staff member remembering.
What HQ puts in place
Create a follow-up sequence around the person’s choices, provide a useful SoberSphere introduction, and give staff a clear next action when the person responds.
03
No follow-up after discharge.
Someone leaves treatment. The discharge packet is complete, but no person owns the relationship that comes next.
What HQ puts in place
Give the center a check-in schedule, a named owner, and a visible next step. Automation helps manage reminders; the center’s team stays in contact.
A working system
needs an owner.
HQ configures the process, tests it with the people who will use it, and makes the handoff clear. The center knows where to look, who acts next, and how to take over when something needs attention.
Through Orchestrate, HQ oversees the agreed systems after launch, reviews their results, provides support, and makes improvements as your center’s needs change.
Read: a useful AI workflow starts with its exceptionsMake the technology useful.
Start with the work your center needs to do.