STEP I
The first look
Free, fifteen minutes, with the founder. Before the call, we look at your center the way a family does — entirely from the outside, with nothing from you. Search, AI answers, the profiles, the reviews, the site, what happens when the form is submitted, what a caller hears when nobody picks up.
On the call, you get questions, not verdicts. We ask you the four, you answer them in your own words, and we tell you which of your answers matched what we saw from outside. Some of these calls end with us saying there is nothing here worth paying us for yet. That is a real outcome and we say it out loud.
STEP II
The paid Teardown
The Teardown is the same look done properly, with your inputs: how inquiries are logged and who owns them, what the desk actually says, how the not-yet families are worked, what happens between yes and arrival, what a person hears in the first week after leaving, and what your own remits say about days delivered against days paid.
It is a diagnostic, not a demo. We are not looking for a place to put a product; we are looking for what is costing you paid days, ranked, and whether it is worth fixing now.
The terms, stated once
- The fee applies in full to the engagement if we go forward. It is the first invoice, and it credits against the pilot fee.
- It comes back if we are the ones who decide it isn't a fit.
- You keep the Teardown if you are the one who declines. It is yours either way, and it is written so your own team could act on it without us.
The Teardown is phase one of the SoberSphere Pilot: one paper, one signature. You are not signing a second agreement to continue, and you are not signing anything that assumes you will.
STEP III
The Blueprint
Within forty-eight hours of your inputs. It says what we would fix first and why, what we would build, what we deliberately would not build, where the handoff sits between your team and ours, and what is out of scope. It carries a flat fee, stated once, in writing.
The four items come before any spend in every Blueprint. If the story doesn't hold yet, the plan says so and the spend waits. Nothing in a Blueprint is a projection. Where it cites what something is costing you, the figure is yours and the Blueprint says where it came from.
STEP IV
The build
In Blueprint order, inside your own accounts, under your name, on your data. Your side works a short, dated punch list — access items and a few confirmations — and nothing on it pulls your staff off the phones.
Whatever is working for you today stays exactly as it is. We build alongside it rather than replacing it, and the report compares the two using your own measures. A channel that is earning its keep is not a thing we touch.
STEP V
The owner's report
Monthly, in plain English, on one page you can read between meetings. What the work produced, what it flagged, what we would change next — measured against the picture we recorded before anything changed.
The reconciliation sits in here: what was spent, what intake admitted, what the floor delivered, and what the remits paid. That last column comes from your remits, not from anything of ours. It is the only version of the number worth having.
STEP VI
The bed-day review
Thirty minutes, a fixed agenda, with the founder for the first year. After that it runs with your account manager, with the founder every quarter.
The account manager's job is process, not opinion: the desk script, the link in the first minute, the discharge packet, the check-ins. Whether those four things are actually happening is most of the difference between a center that improves and one that doesn't, and it is a boring job that somebody has to own.
Yours, not rented
Most automation sold to treatment centers is a subscription: a login, a monthly fee, and a workflow living inside somebody else's platform. It works until the day you stop paying, and then the workflow, the data, and the history leave with it.
What we build is different in kind. It sits in your accounts, under your name, on your data. If we part ways you keep it and run it yourself. We won't support it for free, and we won't hold it either.
The same rule governs the platform, and it is being built to those terms rather than retrofitted to them: attached to your center, not owned by it; any member severs with one tap and keeps everything; attribution and signals stop when the fee does. The consumer platform is live today and free to anyone. Attaching it to a center is Coming — what's live and what isn't.
How we're paid, and what it never depends on
A flat fee, stated once in the Blueprint before you commit to anything. Nothing we are paid depends on who is admitted, and nobody here is paid on any number. We don't buy calls, we don't sell calls, and we are not paid for anyone in either direction.
We take on a limited number of centers at a time, few enough that every one gets the attention the fee implies. The relationship continues only as long as it is clearly worth it to both sides, and you see the work every month against your own figures.